GDC has detailed procedures for receiving, logging and responding to inquiries and feedback related to Environment & Social issues. A comprehensive Grievances and Complaints Handling Mechanism (GCHM) as detailed in the Company Community Engagement Strategy of 2023.
The GCHM is structured, tiered and aligned with IFC PS1 requirements for early-stage problem solving, transparency and culturally appropriate complaint handling. Objectives of the GRM include:
Providing timely, consistent and trusted procedures for receiving and addressing grievances
Ensuring all complaints are treated as valid, documented, reviewed and resolved transparently
Supporting early resolution thus reducing escalation into conflict
Strengthening community company trust
Creating multiple access channels including verbal reporting preferred by communities
