{"id":2145,"date":"2026-10-05T14:51:55","date_gmt":"2026-10-05T11:51:55","guid":{"rendered":"https:\/\/www.gdc.co.ke\/blog\/?p=2145"},"modified":"2026-10-05T14:52:01","modified_gmt":"2026-10-05T11:52:01","slug":"gdc-kicks-off-customer-service-week-with-call-to-go-the-extra-mile","status":"publish","type":"post","link":"https:\/\/www.gdc.co.ke\/blog\/gdc-kicks-off-customer-service-week-with-call-to-go-the-extra-mile\/","title":{"rendered":"GDC kicks off Customer Service Week with call to go the extra mile"},"content":{"rendered":"

GDC has kicked off the 2026 Customer Service Week with MD & CEO Mr. Stephen Busieney calling on staff to embrace the spirit of going the extra mile in serving customers, stakeholders, partners and communities.<\/p>\n\n\n\n

In a message read on his behalf by General Manager, Corporate Services Mrs. Irene Onyambu, the MD & CEO noted that customer service was central to how GDC does business and that every employee has a role in shaping the customer experience.<\/p>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

“At GDC, customer service is at the heart of how we do business. Every colleague contributes to the experience of our customers, stakeholders, partners, and communities,” he said.<\/p>\n\n\n\n

The week, themed “Going the Extra Mile,” challenges staff to move beyond meeting expectations and make a difference through every interaction.<\/p>\n\n\n\n

“Do we go the extra mile, especially when there is no reward for it?” posed Mr. Busieney, urging staff to do their best even when no one is watching.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Corporate Communication Manager Ms. Pauline Sheghu urged staff to make excellent customer service part of their everyday work and take ownership of the GDC brand.<\/p>\n\n\n\n

“Excellent customer service is not simply about doing what is required, but about making an intentional effort to create better experiences for customers,” she said.<\/p>\n\n\n\n

\n
\"\"<\/figure>\n<\/figure>\n\n\n\n

Deputy Manager, Corporate Communication Eric Wamanji challenged staff to embrace a culture of appreciation and serve with a smile, while Manager, Project Management Michael Simiyu called for teamwork and continued support as GDC pursues its strategic goals.<\/p>\n\n\n\n

Staff ushered in the week-long celebration with a cake-cutting ceremony.<\/p>\n","protected":false},"excerpt":{"rendered":"

GDC has kicked off the 2026 Customer Service Week with MD & CEO Mr. Stephen Busieney calling on staff to embrace the spirit of going […]<\/p>\n","protected":false},"author":1,"featured_media":2156,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[10,100],"class_list":["post-2145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-gdc","tag-geothermal-development-company"],"_links":{"self":[{"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/posts\/2145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/comments?post=2145"}],"version-history":[{"count":1,"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/posts\/2145\/revisions"}],"predecessor-version":[{"id":2157,"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/posts\/2145\/revisions\/2157"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/media\/2156"}],"wp:attachment":[{"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/media?parent=2145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/categories?post=2145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gdc.co.ke\/blog\/wp-json\/wp\/v2\/tags?post=2145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}